Privacy policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
At Top Universe NGO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website, programs, and services.
By using our services, you agree to the practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Last Updated: January 2025
Information We Collect
Personal Information
Name, email address, and phone number when you apply to our programs
Educational background and work experience
Demographic information for program evaluation and improvement
Payment information if you make donations (processed securely through third-party providers)
Usage Information
IP address, browser type, and device information
Pages visited, time spent on pages, and navigation patterns
Referral sources and search terms used to find our website
Cookies and similar tracking technologies
Learning Data
Course progress, assignments, and assessment results
Participation in forums, discussions, and community activities
Feedback and communications with instructors and mentors
How We Use Your Information
Program Administration
Process applications and manage enrollment
Deliver educational content and track learning progress
Provide support, mentorship, and career services
Issue certificates and credentials upon program completion
Communication
Send program updates, announcements, and important notices
Share opportunities for events, workshops, and networking
Respond to inquiries and provide customer support
Send newsletters and updates about our mission (with opt-out option)
Improvement & Research
Analyze usage patterns to improve our website and programs
Conduct research to measure impact and effectiveness
Develop new features and educational content
Generate anonymized statistics and reports for stakeholders
How We Share Your Information
We may share your information with:
Partner organizations and employers (with your explicit consent for job placement)
Service providers who help us operate our programs (e.g., learning platforms, email services)
Legal authorities when required by law or to protect our rights
Donors and supporters (only anonymized, aggregated data for impact reporting)
We will never:
Sell your personal information to third parties
Share your data with advertisers or marketers
Use your information for purposes other than those stated in this policy
Share your learning data without your permission
Data Security
We protect your information through:
Encryption of data in transit and at rest
Secure servers and regular security audits
Access controls limiting who can view your information
Regular backups and disaster recovery procedures
Staff training on data protection and privacy practices
Important Note:
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Your Rights & Choices
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications at any time
Object to processing of your information for certain purposes
Request a copy of your data in a portable format
To exercise these rights:
Email us at [email protected]
Contact your program coordinator or instructor
Use the unsubscribe link in our emails for marketing opt-out
Cookies & Tracking
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and user behavior
Improve website functionality and user experience
Measure the effectiveness of our programs and communications
You can control cookies through:
Your browser settings (most browsers allow you to refuse cookies)
Opt-out tools provided by analytics services we use
Note: Disabling cookies may affect website functionality
Children's Privacy
Our programs are designed for individuals 16 years and older
We do not knowingly collect information from children under 16
If we learn we have collected information from a child under 16, we will delete it promptly
Parents or guardians who believe we may have information about a child should contact us immediately
International Data Transfers
Your information may be transferred to and processed in countries other than your own
We ensure appropriate safeguards are in place for international transfers
By using our services, you consent to such transfers
We comply with applicable data protection laws in all jurisdictions where we operate
Data Retention
We retain your information for:
Active learners: Duration of program plus 7 years for records and alumni services
Applicants: 2 years after application for future opportunities
Marketing contacts: Until you opt out or request deletion
Legal requirements: As long as required by applicable laws
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you via email or through our website
Provide a summary of key changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact us about privacy
Questions or concerns about your data?
Mailing Address
Top Universe NGO
Privacy Department
Lagos, Nigeria
This Privacy Policy is effective as of January 2025 and applies to all information collected by Top Universe NGO through our website, programs, and services. By continuing to use our services after any changes to this policy, you accept the updated terms.