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Privacy policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

At Top Universe NGO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website, programs, and services.

By using our services, you agree to the practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

Last Updated: January 2025

Information We Collect

Personal Information

Name, email address, and phone number when you apply to our programs

Educational background and work experience

Demographic information for program evaluation and improvement

Payment information if you make donations (processed securely through third-party providers)

Usage Information

IP address, browser type, and device information

Pages visited, time spent on pages, and navigation patterns

Referral sources and search terms used to find our website

Cookies and similar tracking technologies

Learning Data

Course progress, assignments, and assessment results

Participation in forums, discussions, and community activities

Feedback and communications with instructors and mentors

How We Use Your Information

Program Administration

Process applications and manage enrollment

Deliver educational content and track learning progress

Provide support, mentorship, and career services

Issue certificates and credentials upon program completion

Communication

Send program updates, announcements, and important notices

Share opportunities for events, workshops, and networking

Respond to inquiries and provide customer support

Send newsletters and updates about our mission (with opt-out option)

Improvement & Research

Analyze usage patterns to improve our website and programs

Conduct research to measure impact and effectiveness

Develop new features and educational content

Generate anonymized statistics and reports for stakeholders

How We Share Your Information

We may share your information with:

Partner organizations and employers (with your explicit consent for job placement)

Service providers who help us operate our programs (e.g., learning platforms, email services)

Legal authorities when required by law or to protect our rights

Donors and supporters (only anonymized, aggregated data for impact reporting)

We will never:

Sell your personal information to third parties

Share your data with advertisers or marketers

Use your information for purposes other than those stated in this policy

Share your learning data without your permission

Data Security

We protect your information through:

Encryption of data in transit and at rest

Secure servers and regular security audits

Access controls limiting who can view your information

Regular backups and disaster recovery procedures

Staff training on data protection and privacy practices

Important Note:

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your Rights & Choices

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information (subject to legal requirements)

Opt out of marketing communications at any time

Object to processing of your information for certain purposes

Request a copy of your data in a portable format

To exercise these rights:

Email us at [email protected]

Contact your program coordinator or instructor

Use the unsubscribe link in our emails for marketing opt-out

Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences and settings

Analyze website traffic and user behavior

Improve website functionality and user experience

Measure the effectiveness of our programs and communications

You can control cookies through:

Your browser settings (most browsers allow you to refuse cookies)

Opt-out tools provided by analytics services we use

Note: Disabling cookies may affect website functionality

Children's Privacy

Our programs are designed for individuals 16 years and older

We do not knowingly collect information from children under 16

If we learn we have collected information from a child under 16, we will delete it promptly

Parents or guardians who believe we may have information about a child should contact us immediately

International Data Transfers

Your information may be transferred to and processed in countries other than your own

We ensure appropriate safeguards are in place for international transfers

By using our services, you consent to such transfers

We comply with applicable data protection laws in all jurisdictions where we operate

Data Retention

We retain your information for:

Active learners: Duration of program plus 7 years for records and alumni services

Applicants: 2 years after application for future opportunities

Marketing contacts: Until you opt out or request deletion

Legal requirements: As long as required by applicable laws

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy

Notify you via email or through our website

Provide a summary of key changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact us about privacy

Questions or concerns about your data?

Privacy Inquiries

For questions about this policy or how we handle your data:

[email protected]

Data Requests

To exercise your data rights (access, correction, deletion):

[email protected]

Mailing Address

Top Universe NGO
Privacy Department
Lagos, Nigeria

This Privacy Policy is effective as of January 2025 and applies to all information collected by Top Universe NGO through our website, programs, and services. By continuing to use our services after any changes to this policy, you accept the updated terms.